Su-vastika Actionable Feedback Policy

1. Introduction:

Su-vastika is committed to continuous improvement in our products, services, and customer experience. We value the feedback we receive from our customers, employees, partners, and stakeholders. This policy outlines our commitment to actively solicit, process, and act upon feedback to enhance our operations and strengthen our relationships.

2. Purpose:

This policy aims to:

Establish a clear and accessible framework for collecting and managing feedback.
Ensure that all feedback is treated with respect and considered for improvement.
Promote a culture of open communication and continuous learning.
Demonstrate our commitment to customer satisfaction and product excellence.

3. Feedback Channels:

Su-vastika provides multiple channels for submitting feedback:

Website Feedback Form: Available on the Su-vastika website (www.su-vastika.com).
Email: info@suvastika.com
Customer Support Hotline:18002024423
Social media: Through our official Su-vastika social media channels
Direct Contact: Feedback can be provided in person at our authorized service centers and offices.
Online Surveys: Periodic customer satisfaction surveys.
Internal Employee Feedback Systems: For internal staff communication.

4. Feedback Categorization and Routing:

All feedback will be categorized into relevant areas, including:
Product Quality and Performance
Customer Service and Support
Website and Online Experience
Installation and Maintenance
Employee Feedback
Testing Equipment Feedback
Feedback will be routed to the appropriate department or team for review and action.
A ticketing system will be used to track feedback and ensure timely responses.

5. Response and Acknowledgment:

All feedback will be acknowledged within 48 business hours.
Responses will be provided within a reasonable timeframe, depending on the complexity of the issue.
Responses will be personalized and address the specific concerns raised.

6. Action and Implementation:

Feedback will be analyzed regularly to identify trends and areas for improvement.
Action plans will be developed to address identified issues.
Implemented changes will be monitored for effectiveness.
Where possible, customers providing the feedback will be informed of the outcome of their input.
All feedback and actions taken will be documented for future reference.

7. Feedback Loop and Continuous Improvement:

Su-vastika is committed to closing the feedback loop by informing customers and stakeholders about the actions taken based on their feedback.
We will conduct periodic reviews of our feedback process to ensure its effectiveness.
We will continuously improve our products and services based on feedback received.

8. Confidentiality and Anonymity:

All feedback will be treated with confidentiality.
Anonymous feedback options will be available where appropriate.
Sensitive information will be protected in accordance with our privacy policy.

9. Internal Training and Awareness:

All Su-vastika employees will be trained on the feedback policy and procedures.
Regular awareness campaigns will be conducted to encourage feedback and promote a customer-centric culture.

10. Policy Review: